FAQ Center
Q.1.How to cancel order?
A:If your order is not paid, you can find the order that you want to cancel under "My Oders" menu. Click the "cancel the order" link in the order and you will cancel your order successfully. It’s noted that orders in paid status can’t be canceled. If you need to cancel or change your order, Please contact our BizBee customer service for assistance. If your amount of balance is insufficient and you want to recharge your balance. Because it is overseas remittance and we need to transfer to your account by the time we receive your transfer amount, the normal days in which we transfer to your BizBee Balance are 1-3, and it may take 1 week, sometimes even more than ten days in holidays. We transfer to your account by the time we receive your transfer amount. Only when we recharge to your account, can you pay for your order successfully. So during this time, your order is in awaiting payment status and you can cancel your order. It’s recommended that you don’t click "cancel the order" link. It’s better to contact BizBee customer service for processing. If your order goods have been shipped, you can’t make any changes to your order.
Q.2.How to add/delete items or change my order?
A:You can click "cancel the order " button under "My Orders " menu to cancel your unpaid orders. And submit a new order. For orders unpaid or have been transferred or orders that have paid and need to be changed, please contact BizBee customer service for processing. If your order goods have been shipped, you can’t make any changes to your order.
Q.3.After one order is canceled, can it be recovered?
A:After one order is canceled, it can’t be recovered, you need to choose products and submit order again.
Q.4.Can I put my multiple orders together to ship? Can I make my order shipment in batches?
A:Your multiple orders can be shipped together. But you must fill in the same shipping address for every order, and give clear indication in note of every order what orders you want to combined. Of course, you can also make your order shipment in batches. Any problems in shipments, Please contact BizBee customer service for best shipment suggestion and solution.
Q.5. what should I do if the quantity of receiving goods is less or I receive the wrong goods?
A:Appearing this kind of circumstance, please contact customer service on the BizBee platform immediately. BizBee will reissue the goods, you can also choose to return. For direct loss caused by this, BizBee will give customers some compensation.
Q.6. After cancellation of the order, when can I receive the refund and where will the refund back to?
A:It generally takes about 5 working days after the financial audit to return the order refund to your BizBee Balance.
Q.7. Who is responsible for the return and exchange freight?
A:If goods are returned for your personal reasons such as you are not satisfied with the good, you will share the freight that goods sent back to you cost. If goods are returned for its quality problems, you will pay for the freight beforehand, BizBee will return the freight to your BizBee balance in cash after receiving your goods and checking.